Tenfold International Ltd Returns Policy
We are happy to cancel your order for a full refund. Please contact us as soon as possible via e-mail (firstname.lastname@example.org). Please state your order number & reason for wanting to cancel your recent purchase. This applies only for orders which have not yet been dispatched.
If your order has already been dispatched, you will need to return your order to us following our Returns Policy below.
Returning item(s) for a refund
If you are not completely satisfied with your online purchase, we will happily issue you a full refund for your order. You have 14 days from the date of receipt to return your item(s) back to us. All items must be returned in their original condition and have not been used. If this is adhered to, we will issue a refund for your item(s) upon receipt.
Refund processing times vary, please allow up to 21 working days for the refund to appear on your credit card, bank statement or PayPal account statement. Please note Tenfold is unable to subsidize the costs of returning orders unless items are faulty. Please note, if a refund or exchange is approved you are still liable for the shipping costs.
Returning faulty goods
We take great care in maintaining a high level of quality control on orders being dispatched. However, if you do find a fault with your order please contact a member of our team via email who will be happy to deal with your issue. You will be asked to provide your name, order number and a brief description and image of the fault. Customers have up to 14 days to return a faulty/damaged item.
Goods are classified as faulty if they are received damaged. Please note refunds can only be issued once Tenfold has verified the fault within 1 month of purchase.
Customer returns responsibility
Please be aware that you are responsible for the return of all items until we are in safe receipt. International orders must be clearly marked ‘RETURN TO SENDER’ as we are not liable for customs and duties back into Australia. In circumstances where the parcel is not marked as ‘RETURN TO SENDER’ we will contact you to advise you of customs and duties amount and request it be deducted from your account or refund.
Receiving an incorrect item
If you have received an incorrect item please contact a member of our team via email. You will be asked to provide your name, order number and the item you were supposed to receive.
Tenfold will advise how you should proceed with the return of your item. Upon receipt of your goods we will then process a full refund or exchange. Please note, until we are in receipt of your items, they are your responsibility.
For all returns and exchanges, please send your items to:
Tenfold International Ltd
PO Box 212